Question

A financial institution discovers a correlation between using an auto-transfer feature and better savings habits. How can they use that information to improve customer experience?
They can advertise checking accounts to their better saving customers.

They can suggest their auto-transfer feature to customers with lower savings.

They can advertise their auto-transfer feature to people who aren't yet customers.

They can suggest to customers with higher savings that they invest more.

Answer 1

The financial institution can improve customer experience with the introduction of the auto transfer scheme to the lower saving customers.

What is Customer Experience?

Customer experience is given as the experience and the difficulties and ease faced by a customer while going through a process in an institute or an organization.

The customer experience can be improved with the presence of facilitating opportunities. The auto-transfer feature is found to be developed with the feature of the development of increasing the savings.

Thereby, the customer experience can be improved by suggesting auto transfer to the one with lower savings. Hence, option B is correct.

Learn more about customer experience, here:

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