Answer:
The correct answer is A "the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs."
Explanation:
The American Society for Quality (ASQ) characterizes quality as:
An emotional term for which every individual or area has its own definition. In specialized use, quality can have two implications:
1. the qualities of an item or administration that bear on its capacity to fulfill expressed or suggested needs;
2. an item or administration liberated from inadequacies.
From the client perspective: quality methods qualification for use and meeting consumer loyalty.
From the procedure perspective: quality methods conformance with the procedure structure, gauges, and particulars.
From the item perspective: quality methods the level of greatness at an adequate cost.
From the cost perspective: quality methods the best blend of expenses and highlights.
(A) Buildings constructed of bamboo are less likely to suffer earthquake damage than are steel and concrete buildings
The correct answer should be theory of differential association.
According to this theory proposed by Edwin Sutherland, we tend to learn and adopt criminal behaviors by being around people who behave that particular way. So, in this case, Janet didn't use to smoke or drink, but when surrounded by people who did that, she adopted such behaviors over time.
