The first step in the five step process for problem-solving is to recognize that the problem exists
I think the answer is "words that seem opposite or different" because it somewhat indicate a sentence which contains a comparison context clue.
Answer:
C). She is eager to try English phrases and expressions.
Explanation:
You can see by how she says "¡Ya, ya!" that she is not a native English speaker and probably doesn't know what the idiom means, but still tries to use it anyway, showing her eagerness.
