The correct answer is b: empathy. Empathy of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences.
The most common definition of emotional intelligence (EI) is the capacity to recognize, utilize, comprehend, regulate, and control emotions. People with high emotional intelligence are able to identify their own emotions as well as those of others, use emotional information to direct their behavior and thinking, differentiate between various emotions and assign the proper labels to each one, and modify their emotions to fit their environment. Although the phrase was originally used in 1964, it became well-known because to science journalist Daniel Goleman's best-selling book Emotional Intelligence, which was published in 1995. EI, according to Goleman, is a collection of abilities and traits that influence leadership success. The capacity to recognize, manage, and assess emotions is referred to as emotional intelligence. While some academics contend that emotional intelligence is an inborn trait, others contend that it can be learnt and increased.
Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?
A) self-awareness
B) empathy
C) social skills
D) self-regulation
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