the answer will be c because of the answer in the passage also i got that answer wrong. The right answer is C
Answer:
Steps taken in conflict management that resulted into a positive outcome.
Anger management.
Expression of emotions.
Fair judgement to the individuals involved.
Steps taken in conflict management that led to a negative outcome
Imposing peace.
Cause of conflict not solved.
Preferential treatment to vulnerable members.
Explanation:
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When Makhaya arrived to Bostwana was well received. People were very nice to him. He was received by Denorego who introduced him to Gilbert.
Denorego helped him settle down.
He also was helped by an old man to cross the border when she fled form his place.
