Tough conversations often make people feel(6)<u> uncomfortable</u>, as if they are being attacked. One way to make a conversation feel like less of an attack is how you(7)<u> </u><u>refine</u> your own sentences.
The way of refining your own sentences and making new ones is an psychological approach. These sentences ate called "I- sentences" which usually involves how you feel followed by the action.
Focusing on the impacts of someone's behavior instead of(8) <u>the action</u> can soften the tone of a tough conversation.
Offering choices can help the conversation end with an agreement rather than an(9) <u>argument.</u>
Pausing to calm down, take a walk or sleep on it can be better than (10)<u>getting angry</u> and leaving everyone frustrated.
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