Question

Imagine that you performed a nail enhancement on a client and made a mistake-you cut living skin and injured them, you applied tips that were too wide or narrow, you soaked their hands too long in acetone, etc.
How would you handle a situation like this that involved a disgruntled, injured, or very upset client? What would you do to try and appease the client, fix your mistake, and avoid losing future business from this client?

Answer 1

I would probably apologize, and give them a 50% off discount. if they are still mad, ask what else would help.