Question

rically, demand has averaged 8321 units with a standard deviation of 109. the company currently has 8332 units in stock. what is the service level?

Answer 1

The service level for the units of goods is 53.983%.

Service level describes, typically in measurable terms, the services provided by a network service provider to a customer over a given time period. Service level is a call center metric that measures the percentage of incoming calls that an agent answers live in a given amount of time.

A system's performance is measured by its service level. Certain goals are defined, and the service level indicates the percentage of those goals that should be met. The fill rate varies depending on the service level. Service level examples: The proportion of calls answered in a call center.

Mean Demand = 8321

Standard Deviation = 109

In Stock = 8332

Z value will be:

= In stock - Mean Demand / Standard deviation

= (8332 - 8321) / 109

= 0.1

For Z = 0.1, Service level = a little less than 55% since for 55% service level, Z value = 0.13.

Hence, the answer is 53.983%.

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