Frustration
The condition of being prevented from reaching
a goal by events that are beyond your control is known as frustration. As a
psychological construct frustration is an affective reaction set out by an
individual, this is due to the interference of one’s supposed to accomplish a
task, objective or aim. For example, you were scheduled and, wanted and
supposed to travel tomorrow to some country but it couldn’t happen because of a
storm or an accident which caused you to be disappointed because you were very
excited and expecting.
Your answer is A. So that you know what they care about and can use rhetorical strategies that will be effective.