The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
did you mean main idea?
the main idea is the central, or most important, idea in a paragraph or passage.
I THINK ITS TRUE BECAUSE I JUST THINK SO AND I DONT EVEN KNOW WHAT THAT QUESTION EVEN MEANS
It means the speakers mother has passed away
I hope this help : )