I would say that one of the top ten soft skills in consumer services is the third option: <em>attention to detail.</em>
Explanation:
When dealing with people, attention to detail is a must. It is very important that the consumer feels that his or her claim is being attended and taking care of. People have to feel that they are being listened and that they have special treatment. In order to make them (and their claim) feel unique, the person who works there has to be very careful and pay attention to every detail of that particular case and try to solve it the best way possible.
According to the excerpt, it can be inferred that the greetings, if any at all were received, were unfriendly in nature, and that negore was little liked in his community.
