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lyudmila [28]
3 years ago
9

Carrie recently received the Employee of the Year award at the call center where she works as a customer service representative.

She was chosen for the award because she is known to be highly courteous toward even the most difficult of callers and is efficient at handling their queries. A month after receiving the award, Carrie submits her resignation. According to her exit interview, she felt burnt out. Which of the following best explains this situation?
A) Carrie was overwhelmed by the award.
B) Carrie lacked the skills and motivation to perform her job in an effective manner.
C) Carrie felt the strain of having to constantly fake positive emotions towards her customers.
D) Carrie was demotivated by the lack of recognition and respect from her peers.
E) Carrie was unable to empathize with her callers and the problems that they faced.
Business
1 answer:
Readme [11.4K]3 years ago
5 0

Answer: C. Carrie felt the strain of having to constantly fake positive emotions towards her customers

Explanation: Burn outs describes conditions where an individual becomes tired due to overwork. Carrie feeling the strain of having to constantly fake positive emotions towards her customers (due to her highly courteous nature) turned in her resignation as this can be very draining and can be seen as overwork.

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Bob and Serena are married and file a joint income tax return. For 2018, their modified AGI is $70,000. Their daughter, Dawn, is
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Answer:

The American Opportunity Tax Credit (AOTC) that can be claimed is $2,500.

Explanation:

As of 2018, no changes have been made to the AOTC. By law, with a modified  adjusted gross income (MAGI) of $80,000 or less for single individuals and $160,000 or less for married filing jointly, the individuals can claim the full credit amount. It is a credit paid for an eligible student to cover education expenses, if in the first four years of postsecondary education. A maximum annual amount of $2,500 is given and an additional 40% of remaining amount (up to $1,000) if the tax owed falls to zero.

8 0
3 years ago
With which two key issues is corporate-level strategy concerned?
Andrej [43]

Answer:

Option B What businesses a firm should be in and how the corporate office should manage its group of businesses

Explanation:

The reason is that corporate level strategy helps in managing the all of the business units of the company which means that the strategy is to maximize the gains arising by increasing the effectiveness and efficiency of the business operations of the business units. So the question certainly would include the decision of whether or not we should close a business unit or that we should continue with it. It would also question whether the group business is well managed or there are any other better alternatives as well.

4 0
3 years ago
Read 2 more answers
Mobray Corp. is experiencing rapid growth. Dividends are expected to grow at 26 percent per year during the next three years, 16
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Answer:

D1 = 2.39

Explanation:

Expected Dividend can be found out by solving the following equation attached in the image.

In the formula D1 = expected dividend, Gs = 26%, Gm = 16%, gL = 7%, r =12%

Please consider the data provided by the exercise. If you have any question please write me back. All the exercises are solved in 2 sheets with the formulas indications.  

5 0
2 years ago
Elaine is a secretary for a business. One day a customer comes in to file a new contract while Elaine is seated at her boss’s de
slega [8]

Answer:

The answer is c:

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The definition of agency law deals with agent-principal relationships; that is a relationship where one party has the legal authority to act in place of another. Relationships that are commonly associated with agency law include employer-employee, administrator-decedent or executor, and guardian-ward.

Agreements that result in the formation of agency-type relationships can be implied or express, and both the principal and the agent can be an entity (such as partnership or corporation) or individual.

Here in the given situation, since, Elaine is an employee of the business and knowledgeable enough to deal with the contract filing, it is implied that she is acting as an employee agent, that she can help the customer in filing the contract.

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Kayo initiates and encourages innovation, fixes unforeseen problems, sets priorities about the use of resources, and works with others to accomplish organizational goals. together, these responsibilities comprise a decisional type of managerial role.

<h3>What is the Decisional managerial role?</h3>

Decisional roles are defined as managerial roles where managers are responsible for making calculated and timely decisions for the company's welfare.

To know more about the Decisional managerial role go to the given link:brainly.com/question/14529237

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