Active listening is a technique used in training, counseling, dispute resolution and conflict resolution. Some of the examples of active listening techniques are confidence-building and relationship-building, non-verbal signs that show understanding (eye contact, head-on), or may be short verbal signs of confirmation ("I see," "thanks," "of course"). Also, asking a question is part of this technique in order to better address these situations of training, counseling or dispute resolution. What isnot the qualityof active listening is group activity. These activities are used in workshops, common group tasks, etc.
