Question

A customer calls and says that they are upset because they just received their bill and it is for two months service plus a $20 late fee. They have never had a late payment before. They explain that they moved last month and never received their bill. What would you tell them?

Answer 1

Thank you for calling. I am here to help you. What is you account number? Oh, I see it here. Let's start by updating you information so this won't happen again. Ok, you are updated. Now I see that this bill is for two months. Are you going to be able to pay in full? Ok, I will adjust your account and credit you $20.00 please don't hesitate if you need any other help, just call.