It is true. most of the problems we face are due to inappropriate communication skills. we often have something else in mind. which is causing us trouble or sterss. when we discide to talk about it,we are unable to chose the right words. that diverts the issue at hand and the focus of the conversation is shifted to something that wasnt the primary topic.
The answer to your question is A) counterclaim
A counterclaim is a claim that is made to rebut a previous claim.
I'm quite sure that this is going to be <em>dialogue. </em>Characters develop throughout the <em>entire </em>story, not just the <em>exposition! </em>=)