It’s a bad example because a lot of negative things can turn into positive things depending on wish we look at it and yes life isn’t fair sometimes but sometimes life is incredible beautiful and so magical that it’s worth some parts of life that aren’t fair
I have checked your answer and i have a couple of things to correct.
no 3, the correct one would be the haiku forms few words create vivid images of nature
And no 4, the correct one would be : enjoys exciting activities.
Explain to the caller this will take you a little bit to get the answer they need and ask if they want to hold or receive a call back.