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ivanzaharov [21]
4 years ago
6

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, info

rms you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What techniques can you use in evaluating the problem?
Business
1 answer:
Lady bird [3.3K]4 years ago
4 0

Answer: The advice of sales representative is correct to some extent because one of the reason of slow customer service can be due a lot of customers and small number of sales representatives. But there can be other problem like sales representatives are not trained well to deal with a large number of customers lack of expertise is one the reason plus their motivation can be a reason meaning that they are not paid enough. I don't think so that her advice should be taken because the cause of this is not clear and more valid cause is training of employees and their motivation. Firstly we should know the reason for slow customer service for which we should ask customers by giving them a questionnaire.Second is the cause is lack of expertise so training should be given and if cause is motivation then there should be a pay rise or job rotation, enrichment and enlargement.

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If the midlands pencil corporation has issued several different debt securities, an investor would expect the lowest income stre
Dafna1 [17]

If the midlands pencil corporation has issued several different debt securities, an investor would expect the lowest income stream from <u>convertible debentures.</u>

Convertible bonds have many positive attributes for investors, but the main drawback is that investors accept lower interest rates in exchange for these benefits.

Convertible debentures are fixed rate debentures that pay interest but can be converted into a specified number of ordinary shares or shares. Conversion of a bond into equity may occur at certain times during the life of the bond and is generally at the discretion of the bondholder.

Due to this logic, a convertible bond allows the issuer to indirectly sell its common stock at a price higher than its current price. From a buyer's perspective, convertible bonds are attractive because they offer the opportunity to capture the potentially high yields associated with equities, but also the security of bonds.

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3 0
1 year ago
A basic CRM premise is that customers form relationships with companies as opposed to companies conducting individual transactio
Romashka-Z-Leto [24]

Answer:

True.

Explanation:

In Business management, customer relationship management (CRM) can be defined as the basic combination of strategies, technologies, techniques and practices for the management and evaluation of customer interactions and informations with the company's past, current and potential customers, for the purpose of increasing sales, growth and improving customer satisfaction.

A basic customer relationship management (CRM) premise is that customers form relationships with companies as opposed to companies conducting individual transactions with customers. In order to build a mutual and strong customer relationships, it is very important and essential to create a communication medium. Companies shouldn't just engage in a one-sided business transactions with their customers, it is important and essential that they try to find out what the wants or basic needs of their customers is. Consequently, they would then be able to proffer a solution or inform them that they have a solution to meet the customer's wants or requirements.

<em>Hence, in order to build a seemingly and effective customer relationship management, companies should ensure they employ competent and professional managers who has a good listening ear and pays so much attention to details. </em>

4 0
3 years ago
Portia Grant is an employee who is paid monthly. For the month of January of the current year, she earned a total of 8,638. The
mina [271]

Answer:

Net Pay = Gross Pay - Federal Income Tax - FICA-SS Tax - FICA-Medicare Tax

Net Pay = $8,260.00 - $1,325.17- $512.12 - $119.77* = $6,302.94

Explanation:

4 0
3 years ago
with no inflation, a bank would be willing to lend a business firm $5 million at an annual interest rate of 6 percent. but if th
Alex

Interest rate - A bank might want to loan a business structure 5000000 dollar at a n old financing cost of 6%.

What is interest rate?
A percentage of the principal, or the amount loaned, is what a lender charges a borrower as interest. The annual percentage rate, or APR, is the usual unit used to express the interest rate on the a loan (APR). The amount earned from a savings account as well as certificate of deposit at a credit union or bank may also be subject to interest rates (CD). Interest on these deposit accounts is calculated as an annual percentage yield (APY). The borrower is essentially charged interest for the use of the asset. Cash, consumer products, vehicles, and real estate are all examples of lent assets. An interest rate can therefore be viewed as the "cost of money" because it increases the cost of borrowing the very same amount of money.

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3 0
1 year ago
Which market structure is most prevalent in reality? Explain.​
kaheart [24]

Answer:

Perfect competition is an ideal type of market structure where all producers and consumers have full and symmetric information, no transaction costs, where there are a large number of producers and consumers competing with one another. Perfect competition is theoretically the opposite of a monopolistic market.

Explanation:

Pls mark me the Brainliest..pls..

5 0
2 years ago
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