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ivanzaharov [21]
3 years ago
6

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, info

rms you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What techniques can you use in evaluating the problem?
Business
1 answer:
Lady bird [3.3K]3 years ago
4 0

Answer: The advice of sales representative is correct to some extent because one of the reason of slow customer service can be due a lot of customers and small number of sales representatives. But there can be other problem like sales representatives are not trained well to deal with a large number of customers lack of expertise is one the reason plus their motivation can be a reason meaning that they are not paid enough. I don't think so that her advice should be taken because the cause of this is not clear and more valid cause is training of employees and their motivation. Firstly we should know the reason for slow customer service for which we should ask customers by giving them a questionnaire.Second is the cause is lack of expertise so training should be given and if cause is motivation then there should be a pay rise or job rotation, enrichment and enlargement.

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Andrews [41]

Answer:

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3 years ago
Mr. West wishes to purchase a condominium for $240,000 in cash upon his retirement 10 years from now. How much should he deposit
Oduvanchick [21]

Answer:

He should deposit $1,744.37 at the end of each month.

Explanation:

This can be calculated using the formula for calculating the Future Value (FV) of an Ordinary Annuity as follows:

FV = M * (((1 + r)^n - 1) / r) ................................. (1)

Where,

FV = Future value or the of condominium = $240,000

M = Monthly payment = ?

r = monthly interest rate = 2.7% / 12 = 0.027 / 12 = 0.00225

n = number of months = 10 years * 12 months = 120

Substituting the values into equation (1) and solve for M, we have:

$240,000 = M * (((1 + 0.00225)^120 - 1) / 0.00225)

$240,000 = M * 137.585424499073

M = $240,000 / 137.585424499073

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Therefore, he should deposit $1,744.37 at the end of each month.

8 0
3 years ago
Edwards Electronics recently reported $11,250 of sales, $5,500 of operating costs other than depreciation, and $1,250 of depreci
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Answer:

$3,210.94

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Sales:                                 $11,250

Operating costs:               ($5,500)

Depreciation:                    ($1,250)

Interest payment              ($218.75)

($3,500*6.25%)

Profit before tax               $4,281.25

Taxes(25%)                       ($1,070.31)

NOPAT                              $3,210.94

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