1.) C
2.) B
3.) I would assume A, as it goes with the answer to question 2.
Answers: (please read the descriptions)
An email giving details of five broken vases received from a seller:
- Claim - part of me wants to say that this is a request, but nothing in the sentence says that the customer wanted to be refunded or receive a new product. With this knowledge, this is most likely a claim since the customer is making a claim about the product received. However, I could be incorrect.
A letter outlining an idea to increase a company's sales by 10 percent:
- Proposal - This is an idea, not a plan in effect. Therefore, it is a proposal.
A letter complaining about the service at a dry cleaner:
- Claim - Once again, I want to say that this is a request, but nothing in the sentence says that the customer is requesting a refund for the service, so I am going to say that this is a claim since the customer is making a claim about their service. Once again, I could be incorrect.
An email asking employees to attend a charity event:
Answer:
I can see a gargantuan tsunami. It is so large that a lighthouse looks like an ant in front of it. By the looks of it, it will wipe many innocent lives out. It is going to flood a large amount of area.
True. If you have outlined responses for all five questions, you will be given with 50-60% score on each item. So the total score for this case would be 250-300 points over the total of 500, assuming that each item is good for 100 points. If in case, you answered two questions only completely, your score would be perfect for this items and total is 200/500.
