The correct answer is - The children’s innocence touches the volunteers’ hearts.
Pathos as a rhetorical appeal should affect your emotions by using poignant themes such as the children's innocence. The other options give you facts rather than feelings, and are thus using ethos rather than pathos. By using pathos, you want to make your audience feel things and therefore agree with your points.
James is confused. That is the most resonable option because he is clearly not grouchy honest doens't really match and patient is the last one left but it isn't the right one so then it would have to be confused cuz at the end he seams to be confused so it is A