And my question and I’ll answer yours
I'm pretty sure it is Theme.
Theme is the central topic of the text. passage, story, or anything else. So it may possibly also be the same for the underlying meaning and universal truth...but again, I am not sure.
It is said by MERCUTIO In Act 3, scene 1, page 3.
I believe the answer is 2) Keeps the audience interested even if your complex process is not as engaging as it could be hope this helps :)