Answer:
The bent arrow stands for reflection.
The bend road image stands for refraction
Explanation:
Reflection is the phenomenon where there is bouncing back of light from a shiny surface.
The first arrow as it can be observed, leads light rays to the surface of the glass and bounces them back.
Refraction is the changing direction of light rays.
The second image bends upon reaching the surface and changes its direction, therefore this phenomenon shall be referred to as refraction.