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Afina-wow [57]
3 years ago
10

A customer has contacted you and expressed anger about the service provided by your company. During the call, you discover that

another technician responded to the customer's original issue. In spite of the customer's tone, you remain calm. What should you do next?
Business
1 answer:
Furkat [3]3 years ago
6 0

Answer:

listen to the entire complaint

Explanation:

In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.

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Recording Transactions Using Journal Entries and T-Accounts Receive $40,000 cash in exchange for common stock. Purchase $4,000 o
Paladinen [302]

Answer:

a. See the explanation below for the journal entries.

b. each of the following accounts have an ending balance (in red color) after the recording as follows:

Cash, $27,000;

Common stock, $40,000;

Accounts payable, $4,000;

Accounts receivable, $3,000;

Equipment, $10,000.

However, each of the other accounts will have a zero ending balance.

Explanation:

a. Recording Transactions Using Journal Entries

The journal entries will look as follows:

<u>Accounts Name                               Dr ($)                 Cr ($)    </u>

Cash                                               40,000

Common stock                                                         40,000

<em><u>(To record cash receipts for common stock.)                          </u></em>

Inventory                                           4,000

Accounts payable                                                      4,000

<em><u>(To record inventory purchase.)                                               </u></em>

Account receivable                          6,000

Sales                                                                           6,000

<em><u>(To record credit sales.)                                                            </u></em>

Cost of sales                                     4,000

Inventory                                                                     4,000

<em><u>(To record cost of sales.)                                                             </u></em>

Cash                                                  3,000

Account receivable                                                    3,000

<u><em>(To cash collected from credit sales.)                                        </em></u>

Equipment                                       10,000

Note payable                                                            10,000

<em><u>(To record purchase of equipment by issuing note.)                </u></em>

Wages                                               2,000

Cash                                                                            2,000

<em><u>(To record wages paid in cash.)                                                 </u></em>

Note payable                                   10,000

Cash                                                                            10,000

<em><u>(To record note due paid.)                                                           </u></em>

Dividend                                            4,000

Cash                                                                             4,000

<em><u>(To record cash dividend paid.)                                                   </u></em>

b. Recording Transactions Using T-Accounts

Note: See the attached excel file for the  T-Accounts.

From the attached excel file, each of the following accounts have an ending balance (in red color) after the recording as follows:

Cash, $27,000;

Common stock, $40,000;

Accounts payable, $4,000;

Accounts receivable, $3,000;

Equipment, $10,000.

However, each of the other accounts will have a no or zero ending balance.

Download xlsx
8 0
3 years ago
A competitive market produces the economically efficient outcome if the following conditions are met, except Multiple Choice
jarptica [38.1K]

Answer:

The correct answer is (a)

Explanation:

In a competitive market, numerous producers compete to provide homogeneous goods to the customers. As many producers produce homogeneous goods which is why they are price takers, and they produce goods as long as it equals the marginal cost. So, in a competitive market, units are produced for which benefits are equal to the cost.

Marginal cost = Marginal revenue

5 0
3 years ago
Your boss never gives you the benefit of the doubt. When you arrived late from lunch, he assumed that you had simply taken too m
Savatey [412]

Answer:

Your boss is guilty of Fundamental attribution error (C)

Explanation:

Fundamental attribution error is our tendency to explain someones behaviour based on internal factors such as personality while underestimating the effect external factors have such as situational influences.

4 0
3 years ago
Read 2 more answers
1. Greet the customer and thank them for contacting our company
Yakvenalex [24]

In order to convey messages to customers in both a casual and professional voice, you need to include planned and clear sentences.

<h3>How would the message be conveyed both informally and formally?</h3>

A good reference point for communicating the above informally and professionally is:

  1. Good afternoon, my name is William Warwick. Thank you for contacting (company name). How may I be of service?
  2. We sincerely apologise but due to a storm on the East Coat, our logistics services have taken a hit which has resulted in several orders including yours, being delayed.
  3. We deeply apologise for any inconvenience caused and want you to know that we are working round the clock to fix things.
  4. If you require further assistance, don't hesitate to reach us at 555-555-5555 from Monday to Friday between the hours of 8am to 8pm.
  5. Thank you for calling (company name). Do have a pleasant day.

The first part of the question is:

Please communicate the following information to the customer in both a casual voice, and a professional voice.

Find out more on customer communication at brainly.com/question/26448585.

#SPJ1

6 0
2 years ago
Ficus, Inc. began business on March 1, 2018, and elected to file its income tax return on a calendar-year basis. The corporation
Aleks04 [339]

Answer:

c. $44.44

Explanation:

For computing the maximum allowable deduction for amortization of organizational expenditures, first, we have to determine the per month deduction which is shown below:

= Organization expenditure incurred ÷ number of months

= $800 ÷ 180 months

= $4.44

Now for 10 months, it would be

= $4.44 × 10 months

= $44.44

The 10 months is calculated from March 1 to December 31. As we assume the books are closed on December 31

7 0
3 years ago
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