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Afina-wow [57]
2 years ago
10

A customer has contacted you and expressed anger about the service provided by your company. During the call, you discover that

another technician responded to the customer's original issue. In spite of the customer's tone, you remain calm. What should you do next?
Business
1 answer:
Furkat [3]2 years ago
6 0

Answer:

listen to the entire complaint

Explanation:

In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.

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The marketing channels for services are usually Group of answer choices characterized by two to three intermediaries. complex an
Anna71 [15]

Answer:

direct from provider to customer

Explanation:

Service industry is different from the product industry in terms of the marketing channels used. While the product marketing includes thorough examination of possible marketing channels, the service industry has a main marketing channel concept - providing service directly from the provider to customer.

6 0
3 years ago
A friend of Mr. Richards recently won a law suit for $30 million. They have the ability to either take the payments over 10 year
denis23 [38]

Answer:

Instructions are listed below.

Explanation:

Giving the following information:

A friend of Mr. Richards recently won a law suit for $30 million. They can either take the payments over 10 years or settle today for cash of $25 million. Mr. Richard is optimistic that he can earn a 6% return on the money and that they should settle for $25 million today and he will invest it for them.

First, we need to find the present value of the 30 million.

To do that we need to calculate the final value.

FV= {A*[(1+i)^n-1]}/i

A= annual deposit

FV= {3,000,000*[(1.06^10)-1]}/0.06= 39,542,385

PV= FV/(1+i)^n= 39,542,385/1.06^10= 22,080,261

B) Now we know that the present value of option B is higher. One dollar today is better than one dollar tomorrow. It is better to receive the money now to invest it.

5 0
3 years ago
Karla Salons leased equipment from Smith Co. on July 1, 2021, in a finance lease. The present value of the lease payments discou
Alekssandra [29.7K]

Answer:

$4,455

Explanation:

The computation of total decrease in earnings (pretax) in Morris Dec. 31, 2021, income statement is given below:-

Interest expense upto 31 Dec 2021 = (Total present value of lease payment - Lease payment on July 1, 2021) × 6% × 6 ÷ 12

= ($58,500 - $7,500) × 6% × 6 ÷ 12

= $51,000 × 6% × 6 ÷ 12

= $1,530

Depreciation expense upto 31 Dec 2021 = Fair value of equipment ÷ Useful life × 6 ÷ 12

= $58,500 ÷ 10 × 6 ÷ 12

= $5,850 × 6 ÷ 12

= $2,925

So, the total decrease in earnings (pretax) in Morris Dec. 31, 2021, income statement = Interest expense upto 31 Dec 2021 + Depreciation expense upto 31 Dec 2021

= $1,530 + $2,925

= $4,455

7 0
3 years ago
brainstorming solicits the help of multiple people to formulate concepts and identify ways to bring them to market. true or fals
andreev551 [17]

Answer:

a.

Explanation:

hahshahaha joke lang

3 0
2 years ago
Coronado Industries is contemplating the replacement of an old machine with a new one. The following information has been gather
Lostsunrise [7]

Answer:

$32,000

Explanation:

Net advantage = Annual operating cost

Net advantage = [(Old machine - New machine)*10 life] - New machine cost + Old machine cost

Net advantage = [($320000 - $240000)*10] - $800000 + $32000

Net advantage = [($80000)*10 - $768,000

Net advantage = $800,000 - $768,000

Net advantage = $32,000

So, the net advantage of replacing the old machine is $32,000

4 0
3 years ago
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