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Afina-wow [57]
3 years ago
10

A customer has contacted you and expressed anger about the service provided by your company. During the call, you discover that

another technician responded to the customer's original issue. In spite of the customer's tone, you remain calm. What should you do next?
Business
1 answer:
Furkat [3]3 years ago
6 0

Answer:

listen to the entire complaint

Explanation:

In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.

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Company A has 279,000 basic shares outstanding and 26,000 outstanding options and warrants. The exercise price of these options
lesya [120]

Answer:

c. 342,000

Explanation:

Missing question and Multiple Option <em>" & if-converted methods?  305,000, 292,000, 342,000, 345,333"</em>

<em />

Proceeds expected if option are exercised = No of outstanding options and warrants * Per share exercise price

Proceeds expected if option are exercised = 26,000 * $3.75

Proceeds expected if option are exercised = $97,500

Number of treasury shares expected to be purchased = Proceeds expected if option are exercised  / Average market price per share

Number of treasury shares expected to be purchased = $97,500 / $7.50

Number of treasury shares expected to be purchased = $13,000

Number of new shares issued if conversion is effected = Amount of convertible bonds reported / Effective conversion price per share

Number of new shares issued if conversion is effected = $200,000 / $4

Number of new shares issued if conversion is effected = 50,000

Calculation of the Diluted Share Outstanding

Number of basic shares outstanding                                   279,000

Add: Number of new shares through options                     26,000

Add: Number of new shares through conversion issued   50,000

Less: Number of treasury shares to be purchased             <u>(13,000)  </u>

Diluted Share Outstanding                                                   <u>342,000</u>

8 0
2 years ago
Kim, Chris, and Beth are all partners in a cosmetics firm. Kim is leaving the partnership and wants to sell her shares of the bu
Tju [1.3M]

Answer: Joint Tenancy

Explanation:

Based on the information that is given in the question, the form of concurrent ownership that applies is the joint tenancy.

Joint tenancy occurs when two or more individuals own thesame property. As a result, the joint tenants that is, the individuals who own the property share an equal ownership and also have equal right on the property.

5 0
2 years ago
As a result of a decrease in the demand for U.S. dollars, there has been depreciation in the value of the U.S. dollar relative t
Aleks [24]

Answer:

A. Todd, American, to visit Macedonia spring brew

Explanation:

<em>Todd is a loser due to the depreciation of the U.S. dollar because now he will need more dollars to buy a comparative amount of South Korea won. His trip will now be more expensive. </em>

<em> An investment bank in South Korea, interested in purchasing U.S. government bonds - winner </em>

<em> The investment bank will exchange fewer wons for U.S. dollars than before. Buying government bonds will now be cheaper for them. </em>

<em> Goodyear, a firm based in the United States, sells car tires in South Korea - winner </em>

<em> Goodyear will likely sell more cars because for its South Korean customers, the cars are now cheaper since the value of the dollar has depreciated against the currency that they hold. </em>

<em> A family from South Korea visits relatives in the United States - winner </em>

<em> The South Korean family will exchange fewer wons for more U.S. dollars, making their trip cheaper. </em>

<em> A firm from South Korea sells handbags in the United States - loser </em>

<em> The handbags will now be more expensive for their American customers, likely causing a loss in sales revenue for the firm. </em>

<em> An electronics manufacturer in the United States, purchases a high tech company in South Korea - loser </em>

<em>The cost of the high-tech South Korean company is now higher for the American manufacturer because more dollars had to be exchanged for wons before the purchase.</em>

4 0
3 years ago
Belvedere Corporation had a balance in its Equipment account on January 1, Year 1 of $341,200. During the year, equipment origin
Varvara68 [4.7K]

Answer:

$56,600.00

Explanation:

The amount the company spent on purchase of additional equipment during year 1 can be ascertained using the formula below:

amount spent on additional equipment=ending balance of equipment-(beginning balance-cost of equipment sold)

ending balance of equipment is  $304,700

beginning balance is $341,200

cost of equipment sold is $93,100

amount on additional equipment=$304,700-($341,200-$93,100)=$56,600.00  

5 0
3 years ago
A special tax was levied by Downtown City to retire and pay interest on general obligation bonds that were issued to finance the
jonny [76]

Answer:

C. Debt Service Fund.

Explanation:

Dept service funds can be described as monies or reserves which are been used to pay for capitals, interest and certain dept that have accrued by the company and it can cover for any other form of dept owed by the company.

It's existence is put in place to reduce the risk of a debt security for future investors. This can be paid out monthly mid-monthly, quarterly or possibly yearly.

This why the tax on general obligation bonds that has been put upon Downtown city to finance the hall has it receipts in place at the dept service fund office.

5 0
3 years ago
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