1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Afina-wow [57]
3 years ago
10

A customer has contacted you and expressed anger about the service provided by your company. During the call, you discover that

another technician responded to the customer's original issue. In spite of the customer's tone, you remain calm. What should you do next?
Business
1 answer:
Furkat [3]3 years ago
6 0

Answer:

listen to the entire complaint

Explanation:

In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.

You might be interested in
What is the most important way the federal reserve ensures the United States money supply is safe and in circulation
BlackZzzverrR [31]

Answer:

Federal Reserve increases the money supply in the hands of the public if it buys back issued securities from large banks.

Explanation:

Federal Reserve increases the money supply in the hands of the public if it buys back issued securities from large banks. Conversely, Federal Reserve decreases the money supply in the hands of the public if it sells securities. As a result, the money supply increases.

Federal reserve provides and maintains an effective and efficient payment system. It also regulates banking operations.

5 0
3 years ago
When it comes to investing, what is the typical relationship between risk and return?
bonufazy [111]
D i would think im not shure thoe
5 0
3 years ago
Read 2 more answers
Brandon is an office manager with a college degree, five years of experience, and a track record of being rated excellent at his
Dafna11 [192]

Answer:

Brandon needs to compare his salary to other employees of the company, he needs to pay special attention if:

  1. If the supervisors from other departments or units of the same company earn more than Brandon.
  2. If his own staff members earn a salary that is very similar to Brandon's.
  3. If his immediate superior earns a salary that is disproportionately higher than Brandon's.

4 0
3 years ago
Item9 5 points eBook ReferencesItem 9Item 9 5 points Item Skipped Determine whether each of the following statements is positive
lubasha [3.4K]

Answer:

Positive statement is defined as the statement which are fact based and tells us the reality and these statements can be tested, amended or rejected on behalf of the evidence.

Normative statement is defined as the statements which includes suggestions or opinions that can be tested by observing the evidence. These are the subjective statements.

(a) Positive statement

(b) Normative Statement

(c) Normative Statement

(d)  Positive statement

(e)  Positive statement

(f) Normative statement

5 0
3 years ago
On February 1, 2014, Nelson Corporation purchased a parcel of land as a factory site for $280,000. An old building on the proper
seropon [69]

Answer:

Land = $295,000

Building = $1,375,000

Explanation:

The computation of cost of the land and new building is shown below:-

Land = Parcel of land + Demolition of old building + Legal fees for title investigation and purchase contract - Salvaged materials resulting from demolition were sold

= $280,000 + $20,000 + $5,000 - $10,000

= $305,000 - $10,000

= $295,000

Building = Architect's fees + Construction costs

= $35,000 + $1,340,000

= $1,375,000

We simply applied the above formulas

7 0
3 years ago
Other questions:
  • Joanette, Inc., is considering the purchase of a machine that would cost $520,000 and would last for 7 years, at the end of whic
    9·1 answer
  • An effective production quota in the sugar market​ ______
    9·1 answer
  • Shiffon Electronics manufactures music player. Its costing system uses two cost categories, direct materials and conversion cost
    10·1 answer
  • According to​ porter, a​ company's competitive strategy is developed in response to​ ________.
    12·1 answer
  • It is common practice among currency traders worldwide to both price and trade currencies against the U.S. dollar. Consider a cu
    14·1 answer
  • The most serious problem with aggression is that
    13·1 answer
  • Common stock, $1 par value Shares outstanding, 1/1/2021 60,000 2-for-1 stock split, 4/1/2021 Shares issued, 7/1/2021 30,000 Pref
    14·2 answers
  • An increase in consumer expenditures during the holiday season, a decrease in purchases of U.S. goods by foreigners, a tax incre
    15·1 answer
  • Why is decsion necessary​
    10·1 answer
  • What negative consequences can emerge when vision, mission, or values contradict strategy? Name a time where you believe strateg
    9·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!