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Afina-wow [57]
3 years ago
10

A customer has contacted you and expressed anger about the service provided by your company. During the call, you discover that

another technician responded to the customer's original issue. In spite of the customer's tone, you remain calm. What should you do next?
Business
1 answer:
Furkat [3]3 years ago
6 0

Answer:

listen to the entire complaint

Explanation:

In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.

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Selzik Company makes super-premium cake mixes that go through two processing departments, Blending and Packaging. The following
gregori [183]

Answer:

a) EU for materials = 170,000

EU for conversion = 165,000

b) Materials = $0.82 per EU

Conversion = $1.48 per EU

c) Ending WIP = $28,240

Units transferred out = $368,760

d) cost reconciliation report:

Costs to be accounted for:

  • Beginning WIP $13,400
  • Cost added $383,600
  • Total costs to be accounted for $397,000

Cost accounted for as follows:  

  • Unit transferred out $368,760
  • Ending WIP $28,240
  • Total cost accounted for $397,000

Explanation:

beginning WIP 10,000

materials 100% complete (0% added during the period)

conversion 30% complete (70% added during the period) ⇒ 7,000 EU

units started 170,000

ending WIP 20,000

materials 100% complete ⇒ 20,000 EU

conversion 40% complete ⇒ 8,000 EU

units completed = 160,000

units started and completed = 150,000

beginning WIP costs:

Materials cost $8,500

Conversion cost $4,900

costs added during the period:

Materials cost $139,400

Conversion cost $244,200

Equivalent units for July:

EU for materials = 170,000

EU for conversion = 7,000 + 150,000 + 8,000 = 165,000

Costs per EU:

Materials = $139,400  / 170,000 = $0.82 per EU

Conversion = $244,200 / 165,000 = $1.48 per EU

Total costs:

Ending WIP = (20,000 x $0.82) + (8,000 x $1.48) = $28,240

Units transferred out = ($383,600 - $28,240) + $8,500 + $4,900 = $368,760

Costs to be accounted for:

  • Beginning WIP $13,400
  • Cost added $383,600
  • Total costs to be accounted for $397,000

Cost accounted for as follows:  

  • Unit transferred out $368,760
  • Ending WIP $28,240
  • Total cost accounted for $397,000
3 0
4 years ago
Assume that Oriole Company uses a periodic inventory system and has these account balances: Purchases $355,300; Purchase Returns
Alexxandr [17]

Answer:

The answer is:

Net purchases = $336,100

Cost of goods purchased = $352,900

Explanation:

Net purchases equals purchases minus purchase returns and allowances minus purchase discount.

Purchases = $355,300

Purchase returns = $10,200

Purchase discount = $9,000

Therefore, net purchase is:

$355,300 - $10,200 - $9,000

= $336,100

Cost of goods purchased equals net purchase plus freight in.

Freight in = $16,800

So cost of goods purchased is:

$336,100 + $16,800

=$352,900

5 0
3 years ago
A. Finance, or financial management, requires the knowledge and precise use of the language of the field.
Sergio [31]

Answer:

1. Amortization Schedule.

2. Amortized loan.

3. Annual Percentage rate.

4. Discounting.

5. Future Value.

6. Opportunity cost of funds.

7. Time value of money.

8. Annuity due.

9. Perpetuity.

10. Ordinary annuity.

11. PMT/r.

Explanation:

Financial accounting is an accounting technique used for analyzing, summarizing and reporting of financial transactions like sales costs, purchase costs, payables and receivables of an organization using standard financial guidelines such as Generally Accepted Accounting Principles (GAAP).

Some of the financial terminologies used in financial accounting are;

1. <u>Amortization Schedule</u>: A schedule or table that reports the amount of principal and the amount of interest that make up each payment made to repay a loan by the end of its regular term.

2. <u>Amortized loan</u>: A loan in which the payments include interest as well as loan principal.

3. <u>Annual Percentage rate</u>: A value that represents the interest paid by borrowers or earned by lenders, expressed as a percentage of the amount borrowed or invested over a 12-month period.

4. <u>Discounting</u>: A process that involves calculating the current value of a future cash flow or series of cash flows based on a certain interest rate.

5. <u>Future Value</u>: The name given to the amount to which a cash flow, or a series of cash flows, will grow over a given period of time when compounded at a given rate of interest.

6. <u>Opportunity cost of funds</u>: A 6% return that you could have earned if you had made a particular investment.

7. <u>Time value of money</u>: A concept that maintains that the owner of a cash flow will value it differently, depending on when it occurs.

8. <u>Annuity due</u>: A series of equal cash flows that occur at the beginning of each of the equally spaced intervals (such as daily, monthly, quarterly, and so on).

9. <u>Perpetuity</u>: A cash flow stream that is generated by a share of preferred stock that is expected to pay dividends every quarter indefinitely.

10. <u>Ordinary annuity</u>: A series of equal cash flows that occur at the end of each of the equally spaced intervals (such as daily, monthly, quarterly, and so on).

11. Time value of money calculations can be solved using a mathematical equation, a financial calculator, or a spreadsheet. The equation which can be used to solve for the present value of a perpetuity is given below;

Present value of a perpetuity (PV) = PMT/r

Where;

  • PMT represents the payment amount.
  • r represents the annual interest rate.
3 0
3 years ago
How would you convince someone to buy a HoverBoard that actually hovers, If you were the person who made the product? (The produ
Anastasy [175]

Get them maybe a discount or lower the price

3 0
3 years ago
Read 2 more answers
The U.S. Rice Millers’ Association claims that if the Japanese rice market were opened to imports by lowering tariffs, the resul
noname [10]

Answer: Protectionism

Explanation:

Protectionism occurs when the industries in a particular country are being protected from foreign competition by the government of that economy. Protectionism is done through the imposition of tariffs, quotas or total ban on the products of other countries.

In the question, the tariff on rice is an example of protectionism as the tariff will lead to an increase in the price of the foreign rice and the people will have to buy from the local rice suppliers. In this case, the local industry is protected.

7 0
3 years ago
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