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Afina-wow [57]
3 years ago
10

A customer has contacted you and expressed anger about the service provided by your company. During the call, you discover that

another technician responded to the customer's original issue. In spite of the customer's tone, you remain calm. What should you do next?
Business
1 answer:
Furkat [3]3 years ago
6 0

Answer:

listen to the entire complaint

Explanation:

In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.

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Hoi Chong Transport, Ltd., operates a fleet of delivery trucks in Singapore. The company has determined that if a truck is drive
Natali [406]

Answer:

1. Variable cost is $0.061 or 6.1 cents per unit

  Fixed Cost is $12,654

2. Y = $12,654 + $0.061X

3. $21,316

Explanation:

1.

Cost at 171,000 km = 171,000 x $13.5/100 = $23,085

Cost at 114,000 km = 114,000 x $17.2/100 = $19,608

High low method separates the fixed cost and variable cost using net of Highest activity level and Lowest activity level and net of their relevant costs.

According to High low method

Variable cost per unit = ( Highest activity cost - Lowest activity cost ) / ( Highest Activity - Lowest activity )

Variable cost per unit  = ( $23,085 - $19,608 ) / ( 171,000 - 114,000 )

Variable cost per unit  = $3,477 / 57,000

Variable cost per unit  = $0.061

Fixed operating cost = Total cost - Total Variable cost = $19,608 - ( 114,000 x $0.061 ) = $12,654

2.

Y = a + bX.

Y = Total cost

a = Fixed cost = $12654

b = Variable cost per unit = $0.061 or 6.1 cents

Y = $12,654 + $0.061X

3

Total Distance travelled = X = 142,000 km

Y = $12,654 + $0.061 ( 142,000)

Y = $12,654 + $8,662

Y = $21,316

Total Cost is $21,316

7 0
4 years ago
When outcomes are uncertain, managers need to Group of answer choices describe the risks involved. evaluate the risks involved.
Alenkasestr [34]

Answer:

all of the above

Explanation:

When outcomes are uncertain, a manger must recognise and describe the risks involved. After identifying the risks, the risks must be evaluated to determine the extent of the risk and how the risk would affect the business. After the risks have been evaluated, the risk should be managed. For example, by taking insurance.

For example, if a manager wants to purchase a machine,

the manger has to identify the risks involved : the machine can be stolen, it can injure workers or it might not produce the desired effect

The manger must then evaluate the risks. The risks can be evaluated using capital budgeting methods. e.g. NPV

The manger can manage the risk by taking out insurance

3 0
3 years ago
Due to the presence of diminishing returns to capital, doubling the amount of physical capital available for one worker to use w
Ainat [17]
Had to look for the options and here is my answer:

Because of the existence of diminishing returns to capital, increasing the physical capital amount by two that is available for one worker to utilize will enlarge the outcome by less than a factor of two. 
4 0
3 years ago
Suppose the government imposes a price ceiling above the equilibrium price of a given good. d)Which of the following is the most
r-ruslan [8.4K]

Answer:

c)No change will occur in the market.  

Explanation:

A price ceiling above the equilibrium price is a non binding price ceiling and it does not affect the market. No change in supply or demand occurs.

5 0
3 years ago
What are the characteristics of a public company​
S_A_V [24]

Answer:

Features of Public Limited Company:

Easy Transferability.

Perpetual Succession.

Limited Liability.

Paid-Up- Capital.

Name.

Directors.

Prospectus.

Borrowing capacity.

Explanation:

4 0
2 years ago
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