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sukhopar [10]
3 years ago
9

Which of these guidelines should you follow when responding to customers online? Check all that apply. Respond in less than 24 h

ours. Personalize and humanize your business. Blame another department or company. Be open about when and how you will improve the situation. Correct mistakes politely.
Business
1 answer:
TEA [102]3 years ago
7 0

Answer:

1-  Respond in less than 24 hours

2- Personalize and humanize your business

3- Be open about when and how you will improve the situation

4- Correct mistakes politely

Explanation:

The best way to respond to an online customer is through clear, precise and informative language, the answers should be personalized and not an automatic message, this will demonstrate to the customer that the service is a differential and their questions will be directly resolved. It is also important that messages are answered quickly to show engagement and quick fix. The flaws that will occur in the process should also be communicated in a clear, polite manner and the time for problem solving should be told as well. This demonstrates to customers an efficient and secure company.

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In 2001, records showed that local stocks of fish were down worldwide. Yet, records of harvests indicated that fish were being t
Savatey [412]

Answer: China was making up figures

Explanation:

This question is based on the documentary film, ''The End of the Line'' which was done on the effects of fishing worldwide. In 2001, records showed that local stocks of fish were down around the world yet worldwide figures were increasing at a record rate.

The United Nations hired someone to investigate this and what he found was that Communist China was inflating the amount of fish they were harvesting so that they could look more efficient.

8 0
3 years ago
Hitzu Co. sold a copier costing $4,800 with a two-year parts warranty to a customer on August 16, 2015, for $6,000 cash. Hitzu u
asambeis [7]

Solution:

A Warranty is raised due to replace or corrects a product within the given period of time by the seller to the buyer. It is an obligation of the company. As per the matching principle the estimated warranty liability will reported as warranty expenses in the period when revenue is recognized

Journalizing is the process of recording of transactions in the book of original entry. It gives a complete picture of business transaction. It is recorded in chronological order. It is the pre phase for preparation of ledgers. Adjustment journal entry passed on the end of the year to get adjusted trial balance for preparation of financial statement.

The company H provides the additional information and required to calculate amount of warranty expenses and estimated warranty liability in different year ends and passing journal entry of the followings.

1.

Company sold copier of costing of $4,800 for $ 6,000 with an expected warranty cost of 4%.

Calculation of warranty expenses is as below.

Warranty expenses = rate of warranty * sales price

4% * $6000

= $240

Warranty expenses for the company which reported in the 2015 for the copier is  $240

2.

Company sold copier of costing of $4,800 for $ 6,000 with an expected warranty cost of 4%.

Calculation of estimated warranty liability reported as of 31st December, 2015 is as below.

Estimated Warranty expenses = rate of warranty * sales price

4% * $6000

= $240

Estimated warranty liability for the company which reported as of 31st December, 2015 for the copier is  $240

3.

In the year 2016 the company $209 repair required for the copier. And this amount charged against estimated warranty liability. The company provided two year parts warranty, for this warranty expenses charged in the year 2015.

Hence no further warranty expenses reported in the year 2016 for the copier.

4.

Computation of estimated warranty liability for the copier as of December 31st, 2016 is as below.

Balanced of Estimated Warranty liability =  

Estimated Warranty liability in previous year - cost of repair charged against                    

                                                             estimated warranty liability balance

= $240 - $209

= $31

Balance of estimated warranty liability for this copier as of December 31st, 2016 is $31

5.

(a)

On August 16th, 2015 the company H sold a copier costing $4,800 for $6,000 and it required to pass journal entry as below.

[ Find FIGURE in attachment no. 1]

( consider year 2016 as 2015 and 2017 as 2016 in the attachment)

Cash account debited, because of increase of asset, sales account credited as the result increased the income. Cost of goods sold account debited, increase in expenses, and inventory account credited, because of decrease in value of asset.

Here the compound journal entry is passed, as company followed perpetual inventory system.

(b)

On December 31st 2015 the company required to pass the following adjustment entry to recognize the warranty expenses

[ Find FIGURE in attachment no. 2]

( consider year 2016 as 2015 and 2017 as 2016 in the attachment)

Warranty expenses account debited, because of increase of expenses and estimated warranty liability credited, because of increase in liability.

(c)

On November 22nd 2016 the company repairs on warranty sale and $209 of material taken form the repairs parts Inventory and the journal entry is passed as below.

[ Find FIGURE in attachment no. 3]

( consider year 2016 as 2015 and 2017 as 2016 in the attachment)

Estimated warranty liability debited, because of decrease in liability and Repair Parts Inventory account credited, because of decrease in asset.

6 0
3 years ago
Gordon Ltd., a 100% owned British subsidiary of a U.S. parent company, reports its financial statements in local currency, the B
anastassius [24]

Answer:

Average rate = $1.55

Explanation:

Normally all companies use the current rates for the transaction, revenue department and profit loss, but it is not fair to use the same current rate on different dates.

Therefore, businesses usually use average exchange rates to overcome these kinds of shortcomings.

Therefore in this example, it would be appropriate to use the average exchange rates by the parent company to find the income of the subsidiary.

4 0
4 years ago
​________ decreases a​ firm's capital stock and​ ________ increases its capital stock.
photoshop1234 [79]
<span>Saving decreases a​ firm's capital stock and​ investment increases its capital stock.

When a company isn't giving out many shares or allowing a person to invest in the companies shares, there is a decrease in the firm's capital stock. In this case, the firm is saving the amount of shares they are allowing to be purchased. When investors are able to invest in the company, there is an increase in capital stock. 


</span>
6 0
3 years ago
Hammond Suppliers expect sales of 202,801 units per year with carrying costs of $3.08 per unit and ordering cost of $9.33 per or
Rina8888 [55]

Answer: 554 units

Explanation:

The formula to calculate the optimal average number of units in the inventory will be calculated as:

= EOQ/2

EOQ is the economic order quantity and this will be:

= √(2 × Annual demand × Ordering cost / Carrying cost

= √(2 × 202,801 × 9.33)/3.08

= ✓1228658.5

= 1108.5

Therefore, the optimal average number of units in the inventory will be:

= EOQ/2

= 1108.5/2

= 554.25

= 554 units approximately

8 0
3 years ago
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