Question

Your Web team has been advised that the sales representatives receive a large number of questions from customers about a newly introduced marketing promotion. Which strategy should your team employ to help reduce customer's questions?

Answer 1

Answer:

Post a glossary or FAQ page.

Explanation:

A strategy that our team should employ to help reduce customer's questions is to post a glossary or FAQ page. A glossary page provides information about terms that are important for your business and an FAQ page has answers to the most common questions people have. These pages allow to decrease the number of questions customers ask as they have access to information that can clarify the uncertainties that they may have without having to contact the sales representatives.

Answer 2

Answer:

Post a glossary or FAQ page.

Explanation:

In daily operations of a business, finding ways to take monotonous tasks off the workers is key to increasing productivity. Routine tasks like responding to the same questions from customers will make sales staff not to focus on the primary job of selling.

To reduce the number of customer's questions and improve productivity of sales staff the web team should post a glossary of FAQ page that customers can be referred to whenever they want to ask questions about the newly introduced marketing promotion.