The answer would be "hace". This is because "hace" refers to the usted form. The usted form is used in situations where you are using he, she or it.
I will help you I just need a couple minutes
Answer:
ser: es
este libro es de mi padre
Answer:
For 2nd one: its Ponga and then the first is A Quien Le Toca
Explanation:
Im A mexican and i speek a lot of it but not that much so please im sorry if i got it wrong
Answer:
Mi abuelo es extrovertido, pero mi abuela es introvertida. mi prima Rosa tiene pelo