Answer:
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The firms may need to focus additional effort on retention strategies.
Retention strategies are means employed by firms to retain their customers both new and existing, over some specified period.
Where a company has high customer retention, it means customers would continue to patronize the company's products and not not defect to another product or business.
Customer retention process starts with the first point of contact in an organization and spread through the whole duration of the customer's relationship with the organization.
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The first advice I would give Mr. Peterson would be to formalize the transfer. So the first step in this situation would be to contact a good lawyer to see if the transfer of business to your child would be authorized. This is because the transfer of LLCs has rules that may differ from one location to another.
