The fourth section has figurative language in the form of a simile. "And the sudden flurries of snowbirds, Like brown leaves whirling by." Using the word like create a comparison, also known as a simile which is a part of figurative language.
The answer to the questions is wrong . I'm sorry it's actually
First paragraph (and busy all the night ,with a silence deep and white )
Second paragraph (Wore ermine too dear for an earl,Was ridged inch deep with pearl,from sheds new-roofed with carrara,The stiff rails softened to swans down)
Third paragraph(The noiseless work of the sky, Like brown leaves whirling by)
B.) phone call because when you call the angry customer you can talk to them and work it out. If you do the others it will be complicated and calling is more easier. In my opinion I will call.