Thelma goes to collect her clothes from a dry-cleaning store at 8 p.m. The store guarantees a 24-hour pick-up service in all of
its advertisements. However, she is disappointed to find that the pick-up service is available only between 11 a.m. and 7 p.m. This is an example of a?
Explanation: The gap in communication is an everyday occurrence in modern society. The speed of life, as well as the large number of commercials, offers, are the reasons for the communication gap. What sociologists and psychologists see as the reason is a lack of empathy, that is, people's unwillingness to understand others in such a busy modern society or to look at the perspective of others. That is why this gap arises, because what one person or party intended to say was not understood by the person who is listening, i.e the recipient. And so in this case, where the advertisement may have stated that the cleaning shop receives laundry for 24 hours and that customers can take over the laundry from 11 am to 7 pm, or there may be some other misunderstanding, there was certainly no complete understanding between what was stated in the commercial and what Thelma understood.
