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BabaBlast [244]
3 years ago
6

When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positi

ve tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.
What is the first step you should take when a problem arises?
1. Call the individual customer.
2. Disguise the problem as a "technical error."
3. Explain to the customer what they did that caused the problem
Business
1 answer:
lbvjy [14]3 years ago
7 0

Answer:

1

Explanation:

Well, the focus of an indirect strategy is to create a new peak of satisfaction, when dealing with a disappointing situation. So the key is leaving a positive tone after all. Since maintaining a regular customer is always cheaper than getting a new one.

So, it's important to have an honest conversation with the customer and and offer a good compensation and provide a follow up until the problem is solved, so that the customer be enchanted by the respect shown. In addition to this, make this a turning point. By doing that the customer will regain confidence.

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Kilroy Corporation provides services to a customer for $1,000. The customer complained that there was a slight defect in the ser
nordsb [41]

Answer:

debit to Sales allowance of $50

Explanation:

When some defect in a product is revealed or notified by the buyer, the seller usually grants the customer an allowance which is termed as sales allowance.

It is usually allowed when the customer agrees to keep the product instead of returning the defective product which would constitute sales returns.

Following journal entry is recorded for recording sales allowance

Sales Allowance A/C                                     Dr. $ 50

    To Accounts Receivable                                          $50

(Being allowance for defects recorded)

Sales allowance is deducted from gross sales before the customer makes payment.

8 0
3 years ago
The Sugar Sweet Company will choose from two companies to transport its sugar to market. The first company charges
Harlamova29_29 [7]

Answer:

Both will charge $6,904 when they transport 16 tons of sugar.

Explanation:

The amount of sugar to be transported is S, since we need to calculate at which amount of sugar both truck companies charge the same total price, we need to solve the following:

first company charges $4,500 + $150.25 S

second company charges $3,696 + $200.50 S

since both companies will charge the same total amount, then

$4,500 + $150.25 S = $3,696 + $200.50 S

$4,500 - $3,696 = $200.50 S - $150.25 S

$804 = $50.25 S

$804 / $50.25 = S

S = 16

$4,500 + ($150.25 x 16) = $4,500 + $2,404 = $6,904

5 0
3 years ago
2. Explain two ways that an informational interview is different from a job interview 3. Describe two ways that an informational
stiv31 [10]
Informational interview is were you get information like for example how people on talk shows interview people.... a job interview is to not get information but its to get a job... one way its benefitial is that one you get information and two it helps you to understand things from their point to view... two questions i would ask in an informational interview would be ''whats your point of view'' and ''whats something you would want people to know about this that they don't already know... hope this helps!!! :)
5 0
2 years ago
Other things equal, demand tends to be more __________ the more substitutes there are available, and more _________ when the hig
melamori03 [73]

Answer:

Elastic/ Inelastic

Explanation:

Price elasticity of demand is a tool use to measure in economics to show the elasticity, or responsiveness, of the demanded quantity of goods or services to increase in its price. When the price of a good or service changes, inelastic demand is when the buyer's demand does not change when the price of the good or service changes.

6 0
3 years ago
Read 2 more answers
Mr. Bell buys a home for an unspecified amount. He pays a down payment of $20,000 and finances the remainder for 15 years with l
vampirchik [111]

Answer:

$146,105.22.

Explanation:

First, find the monthly interest rate from an effective rate of 6%

Rate = (1.06) ^ (1/12) - 1 = 0.00486755

Present value = 1692 [1 - (1.00486755) ^ - (180-100)] / 0.00486755 = 111,894.78  

At closing = 258,000 - 111,894.78 = $146,105.22

8 0
3 years ago
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