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BabaBlast [244]
3 years ago
6

When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positi

ve tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.
What is the first step you should take when a problem arises?
1. Call the individual customer.
2. Disguise the problem as a "technical error."
3. Explain to the customer what they did that caused the problem
Business
1 answer:
lbvjy [14]3 years ago
7 0

Answer:

1

Explanation:

Well, the focus of an indirect strategy is to create a new peak of satisfaction, when dealing with a disappointing situation. So the key is leaving a positive tone after all. Since maintaining a regular customer is always cheaper than getting a new one.

So, it's important to have an honest conversation with the customer and and offer a good compensation and provide a follow up until the problem is solved, so that the customer be enchanted by the respect shown. In addition to this, make this a turning point. By doing that the customer will regain confidence.

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A real estate agent is considering changing her cell phone plan. There are three plans to choose from, all of which involve a mo
Anni [7]

Answer:

req 1)

Plan A

0.42 x 150 + 0.17 x 70 = 74.9

Plan B

0.52 x 150 + 0.15 x 70 = 88.5

Plan C  $80

req 2)

from 0 to 190 minutes Plan A

from 191 and beyond Plan C

req 3)

the proportion should be 1/6 daycalls and 5/6 evenings

Explanation:

150 day calls

70 minutes evening calls

Plan A

0.42 x 150 + 0.17 x 70 = 74.9

Plan B

0.52 x 150 + 0.15 x 70 = 88.5

Plan C  $80

2) A will be preferable to B as it has the lower cost

now at some point C will be better as the cost is a flat rate

80 dollars / 0.42 per minute = 190.47

3) 0.42X + 0.17Y = 0.52X + 0.15Y

a minute of daycall is 10 cent higher in plan B

while a minute of evening call is 2 cent lower

thus, to balance there was to be 5 times more evening call than day times:

1:5 1 + 5 = 6

the proportion should be 1/6 daycalls and 5/6 evenings

8 0
3 years ago
Problem 2-15 (Algorithmic) Life Insurance (LO 2.8) Sharon transfers to Russ a life insurance policy with a cash surrender value
skelet666 [1.2K]

Answer:

$38,440

Explanation:

Calculation to determine How much of the proceeds, if any, is taxable to Russ

Face value of policy $74,400

Less: Cash Surrender value ($24,800)

Less: Premium paid ($11,160)

Taxable Proceeds $38,440

Therefore the taxable Proceeds are $38,440.

6 0
3 years ago
Your portfolio consists of $50,000 invested in Stock X and $50,000 invested in Stock Y. Both stocks have return of 15%, betas of
NARA [144]

Answer:

B) Your portfolio has a beta equal to 1.6, and its expected return is 15%

Explanation:

Since the correlation coefficient between both stocks X and Y is zero, when one stock has an expected return a little higher than 15%, the other stock will have an expected return a little lower than 15%, so both variations basically cancel out each other. So the average expected return for both X and Y will be 15%.

7 0
3 years ago
The legal system in the United States is based on _____.
Romashka-Z-Leto [24]
Common law is the answer hope this helps!
6 0
2 years ago
According to Walter Shewhart:_______
Novosadov [1.4K]

Answer:

c) the mean, upper control limit, lower control limit and warning lines that are two sigma from the mean are indicated by horizontal lines in the control chart.

Explanation:

Walter Shewhart is regarded as an important personality in the history of quality management. He asserted that the behavior of real processes had the tendency to change as time changed and it was not the behaviur of theoretical random distributions.

Walter Shewhart posited that causes of variation could be divided into two which are chance cause and assignable cause. He maintained that chance causes could be ignored if they did not cause too much variation, and any attempt to eliminate them usually made the problem worse. He however posited that it was possible to fix assignable causes.

Walter Shewhart invented control chart in order to differentiate between variations caused by random events and trends that indicated assignable causes. There is time and a plot of sample measurements on the bottom axis of a control chart. The mean, upper control limit, lower control limit, and warning lines that are two sigma from the mean are indicated by horizontal lines.

Based on the above explanatio, the correct option is c) the mean, upper control limit, lower control limit and warning lines that are two sigma from the mean are indicated by horizontal lines in the control chart.

8 0
3 years ago
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