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BabaBlast [244]
3 years ago
6

When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positi

ve tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.
What is the first step you should take when a problem arises?
1. Call the individual customer.
2. Disguise the problem as a "technical error."
3. Explain to the customer what they did that caused the problem
Business
1 answer:
lbvjy [14]3 years ago
7 0

Answer:

1

Explanation:

Well, the focus of an indirect strategy is to create a new peak of satisfaction, when dealing with a disappointing situation. So the key is leaving a positive tone after all. Since maintaining a regular customer is always cheaper than getting a new one.

So, it's important to have an honest conversation with the customer and and offer a good compensation and provide a follow up until the problem is solved, so that the customer be enchanted by the respect shown. In addition to this, make this a turning point. By doing that the customer will regain confidence.

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Owen expects to receive $ 25,000 at the end of next year from a trust fund. If a bank loans money at an interest rate of 7.1 %​,
Rzqust [24]

Answer: He could borrow from one of the following options:

(a) $18,605

(b) $11,428

(d) $20,000

Explanation:

If Owen borrows $18,605

Bank interest rate = 7.1% of $18,605

=7.1/100 ×$18,605

=$1, 320.955

Owen's debt at his bank=

$18,605+$1,320.9555 =

$19,925.955

When Owen receives the trust fund of $25,000, he can pay his debt and still has $5,074.045 with him.

If Owen borrows $11,428

Bank interest rate = 7.1% × $11,428

=$811. 388

Owen's debt at his bank=

$811.388+$11,428 =

$12,239.388

When Owen receives the trust fund of $25,000, he can pay his debt and still has $12,760.612 left with him.

If Owen borrows $20,000

Bank interest rate =7.1% of $20,000

=7.1/100 ×$20,000

=$1, 420

Owen's debt at his bank=

$20,000 + $1,420 = $21,420

When Owen receives the trust fund of $25,000, he can pay his debt at his bank and still has $3,580 left with him.

4 0
3 years ago
Alpha Technology produces two products: a high-end laptop under the label Excellent Laptops and an inexpensive desktop under the
s2008m [1.1K]

Answer:

Alpha Technology

Outstanding Computer's consumption ratio for setup hours is:

b. 0.48

Explanation:

a) Data and Calculations:

Overhead activities and costs:

Setting up equipment $3,000

Machining $15,000

                                            Excellent      Outstanding

                                             Laptops        Computers

Direct Labor                         $25,000         $10,000

Direct Materials                   $20,000          $5,000

Expected Production in Units 3,000             3,000

Machine Hours                           850             2,000

Setup Hours                                  80                  75

Total setup hours = 155 hours

Outstanding Computer's consumption ratio for setup hours = 75/155 * 100

= 48%

8 0
3 years ago
In the text box below, enter one of your purchase goals.
Kisachek [45]

Answer:

A. Enter one of your purchase goals.

Goal: I will buy a laptop after I graduate high school to start writing books.

B. How much does this cost?

Cost: $999.00

C. How much money do you currently have saved?

Money currently saved: $270.00

D. How much more do you need to reach you goal?

Money needed to reach goal: $730.00

E. List some steps you can take this year to help you save toward this goal.

After I graduate from high school I would get a job to start saving money.

F. List some steps you can take next year to save toward this goal.

Next year I will deposit $50 per month into my savings account to reach my goal.

Explanation:

7 0
3 years ago
Prepare a one page memo for your boss briefly summarizing how you concluded the meeting. More importantly, recommend to your bos
grigory [225]

Answer:

Memo for business promotion

Explanation:

To : Manager

From : Finance Officer

Subject : Actions for moving forward

The business meeting has been concluded successfully and minutes of the meeting is prepared in the document. The business needs to be moved forwards as there are many competitors entering in the market. The business need to focus on introducing new products which are demanded by the customer and allow some customization according to customer needs. The packaging of the products also needs to be revised as the presentation is also important for customer to make a buy decision. The business profits will increase and the sales will be high.

Further minutes of the meeting are attached with the memo.

Sign: Edward,

7 0
3 years ago
Gwen owns 357 shares of common stock in a software company. The software company
igomit [66]

Answer:

Dividend Yield = 0.25423 or 25.423% rounded off to 25.42%

Explanation:

The dividend yield is the return provided by a stock in form of dividend which is expressed as a percentage of the current market price. Thus, dividend yield can be calculated as follows,

Dividend Yield = Annual Dividend / Current Market Price

Dividend Yield for Gwen will be,

Dividend Yield = 3.75 / 14.75

Dividend Yield = 0.25423 or 25.423% rounded off to 25.42%

3 0
3 years ago
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