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BabaBlast [244]
3 years ago
6

When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positi

ve tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.
What is the first step you should take when a problem arises?
1. Call the individual customer.
2. Disguise the problem as a "technical error."
3. Explain to the customer what they did that caused the problem
Business
1 answer:
lbvjy [14]3 years ago
7 0

Answer:

1

Explanation:

Well, the focus of an indirect strategy is to create a new peak of satisfaction, when dealing with a disappointing situation. So the key is leaving a positive tone after all. Since maintaining a regular customer is always cheaper than getting a new one.

So, it's important to have an honest conversation with the customer and and offer a good compensation and provide a follow up until the problem is solved, so that the customer be enchanted by the respect shown. In addition to this, make this a turning point. By doing that the customer will regain confidence.

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All of the following are associated with reporting controllable costs except:a. At lower levels, management have fewer controlla
stira [4]

Answer:

a. At lower levels, management have fewer controllable costs

Explanation:

The opposite is true, lower-level management have more controllabe costs than higher level management because top management focuses on the general strategy of the firm, while lower management focuses on the specific production processes.

It is in these specific production processes that many controllable costs arise. A production line supervisor (part of lower-level management) can directly control some variable costs such as energy used, amount of input, or even work hours.

3 0
3 years ago
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Alex787 [66]

The Pricing strategy which Dream Homes implemented is known as Price lining (Option A) which categorized the prices accordingly with the financial soundness of the customers.

Explanation:

The demand for more goods always plays a vital role in ensuring good sales. The likes of the customers towards particular products depend upon the nature of unique features and its fine quality. By capturing the pulse of the purchasing power of the customers, the business ventures fixed the prices according to the level of economical weaker sections, middle, and high-income groups.

In this case, Dream Homes fix the price of freezers by measuring the ability of customers' to buy them without compromising with the customers requirements. Dream Homes uses the price lining method to gain customers' reputation by selling the products accordingly with their status of income level.      

8 0
3 years ago
Several years ago the jakob company sold a $1,000 par value, noncallable bond that now has 20 years to maturity and a 7.00% annu
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4 0
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The quality assurance committee has completed a study that reviewed preoperative and pathologic diagnosis. Upon review of the st
luda_lava [24]

Answer:

The given findings should be reviewed by the <u>tissue committee.</u>

Explanation:

The tissue committee is a committee in a hospital or health care facility that is responsible for preventing unnecessary surgeries, evaluating the performed surgeries and detecting delays in performing a surgical procedure.  This committee is also responsible for reviewing preoperative and postoperative diagnoses with the pathological findings.

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Which of the following is an advantage of a sole proprietorship?
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He control his profits en his expenditure without interference
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