Answer: All of these are correct answers.
Explanation: In simple words, Balanced scorecard refers to the strategic management system in which the organisational tries to communicate to the stakeholders what is their ultimate goal and what are they trying to establish.
In such a process, the managers of the organisation translate their mission statement relating to various aspects of customer service and declares their course of actions regarding the activities that really matters to the customers.
Hence from the above we can conclude that all the statements are correct in the given case.
A job shadow usually lasts one day, but there are cases when they could last several days to give you a more in-depth look at a certain career or company.
Displacement is the defense mechanism. Devised by the Freud's daughter Anna Frued which is one delicate follower of the Psychoanalysis theory and therapy pionnered by Sigmund himself. Defense mechanisms are told to be formed when there is a presence of anxiety, these anxieties are shaped when the id, ego and superego contradicts and coerces with one another. Thus defense mechanisms are formed to help the indivdual cope with his/her situation and anxiety. One is displacement as displayed in the statement above.
Answer:
C. Decide on a general, neutral comment you can make if customers ask you about a warranty
Explanation:
The comment might be that each product contain the warranty within the box.