Question

Which action by a restaurant staff member is most likely to create a positive impression on a customer? use of informal language remembering a customer's name use of foreign names for dishes use of formal language
It is for a test please hurry

Answer 1

Answer:

The correct answer is remembering a customer's name.

Explanation:

Talking about a positive impression on a costumer, letter A is incorrect because the customer might believe that informal language is not proper for the restaurant. Foreign names might sound difficult and strange so customers could get lost while ordering. Formal language can create a barrier between customer and the staff, who should find the balance between formal and informal. Remembering a customer's name would give a sense of familiarity and might help the customer feel more comfortable and in a friendly environment.

Answer 2

Logically, I would say that remembering a customer's name would make a positive impression.