Complete question:
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?
-. Install Knowledge Base Dashboards and Reports AppExchange package.
-. Create a group of super users that will evaluate and manage articles.
-. Send out a monthly survey to customers requesting feedback.
-. Contact Salesforce to send a report on article efficacy.
Answer:
The Consultant recommend to gather information on Knowledge article usefulness should Install Knowledge Base Dashboards and Reports AppExchange package.
Explanation:
They empower the clients with a basis of knowledge and therefore up to 60% more service and support. In fact, you may also get immediate answers to those questions the staff and members of the team need instead of emailing them all using apps for information base.
Skills articles are often used so expertise articles can be used from these options to view themselves in the fields of customer support and to solve consumer cases. The expertise with Sales-force helps agents to create offers from an event.
