Question

Every McDonald’s employee is expected to treat each customer the same way. When a customer approaches the counter, the employee is supposed to smile and say, "Welcome to McDonald’s. May I please take your order?" The idea that all customers are treated the same way reflects which characteristic of bureaucracy?
A. Division of labor
B. technical qualifications
C. impersonality
D. hierarchy of authority

Answer 1

Option C

The idea that all customers are treated the same way reflects  impersonality characteristic of bureaucracy

Explanation:

Bureaucracies are an absolute kind of lawful business. Impersonality, which exerts individual moods external of expert positions. This feature arose, to some measure, out of a passion to preserve companies from partisanship, backroom dealings, and other kinds of partisanship, concurrently preserving clients.

Impersonality is an endeavor by big directed companies to defend their comrades. Huge trade companies frequently establish themselves as officialisms. This enables them to adequately and efficiently subserve masses of clients fast and with affordable goods. This appears in an impersonal corporation.