It is usually the exposition.
I would say courteous because since Anna is rude, Bess is the opposite of that trait. Courteous can also mean that Bess is respectful to her employers and would rather meet her deadlines and come right on time to work instead of doing what Anna does.
I can see why you would choose dependable. It would have worked out perfectly if the line 'but Anna is rude to customers' wasn't included. Since it is included, courteous should be the best answer that makes sense on all territories.
It's. Since you can write the sentence "it is starting to rain outside", you can use "it's", since it's is a contraction for it is.
Esquivel has learned that men are masculine and that are very important when it comes to learning things such as laughter, tenderness, independence, generosity, and the job of playing and creating, as stated that Esquivel learned these traits from her father. Esquivel has also learned that with both masculinity and femininity there is an equal balance that compliments each other when it comes to her<span> family’s past, her national conscience, her obsessions, her fears, her hopes, and above all else, her belief in the love between two people.</span>
