He realizes that racist remarks are being made.
While Neto tells Jesse that he's "never heard anyone say those things," this doesn't mean he doesn't believe Jesse is wrong. In fact, he does believe deep down Jesse is right. At the end of the excerpt he starts to question whether or not he wants to be associated with a group that would make racist remarks. He says "Could he represent a school that would let it happen?" This shows that he believes the remarks are being made which causes the overall conflict because now he has to decide what to do.
Because it makes it easier for the person who is interested in hiring you to read, and you'll more likely be hired with a neat understandable letter.
The answer you are looking for is
PROSE
Post the poem please and thank you it makes it easier for us to answer