Question

Which sentence illustrates an appropriate tone and vocabulary for a letter of complaint? Your product is completely worthless! The XYZ broke the first time I used it. Your new XYZ isn’t worth the package it came in. XYZ should be called WHY instead, because why would anyone want it?

Answer 1

I think that a letter of complaint should not be unnecessarily aggressive or insulting: after all, the people reading it are probably not responsible for the failure, but are just employed by the company.

I would recommend to stay away from the agrressive tone in:

Your product is completely worthless!

Your new XYZ isn’t worth the package it came in.

And of the passive aggressive tone in:

XYZ should be called WHY instead, because why would anyone want it?

So the best answer is:

The XYZ broke the first time I used it.