Hello! Sorry this is a little late, but hopefully it can help others who visit this question.
I believe the best answer to your question would be option four, determination.
For those who have the same question, but have different answer options, another correct to this question would be resolve.
I can confirm these answers are 100% correct.
Hope this helps, and have a great rest of your day! :)
Answer:
False
Explanation:
A claim letter (also called a claim message) is a type of a persuasive letter identifying a problem with a product or service, sent by a customer to an agency or business. It may also be referred to as a letter of complaint.
When writing a claim message, you should focus on the most important facts. No unnecessary details, like a blow-by-blow chronology, are needed. You should include the reason for writing, what went wrong and what you'd like to happen. An effective claim message is written in a formal style, as anger and emotion are not an effective method of persuasion.
Answer:
Is this music or something? I don't understand what your saying
Explanation:
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The answer is tone!
hope this helps
