It is written in first person point-of-view, therefore I agree with how the author has wrote this. I would use the same, as it describes how he feels and what he is thinking. Hope this helps. :)
Answer:
Where exactly is paragraph 2? lol
You would add another ''p'' so it would be dropped
Because it gives them pride in what they are doing
Service is being an active helper in the community and taking action that can be of benefit.
