Answer:
Some common skills Customer Service Representatives need are explained below.
Explanation:
Firstly, O'NET stands for Occupational Information Network (O*NET). For better understanding, explanations would be done on Customer Service Representatives:
Customer Service Representatives handle customer's queries, complaints, by providing solutions to complaints. They also educate customers on the company products and service for customer who make inquiry on products. Customer service representative can function in handling calls, inbound or outbound calls, they can be present on one on one with the customer, they can also work online by handling queries, complaints and inquiry through chats medium.
For further explanations, general skills required by the Customer Service Representatives will be listed below:
1. Empathy: A good Customer Service Representative is required to show empathy skills in other to capture customer's feelings. A good empathy is a way that leads to problem solving.
2. Excellent communication skills: a very good communication skills is also needed.
3. Excellent knowledge on the company's products and services: A good Customer Service Representative should be able to educate customers excellently when they make inquiry on products and services.
4. problem solving skills
5. Call handling skills: for Customer Service Representatives who make calls to customers or receive customers calls, they should have a good call handling skills.
6. Time management skills: This skill is very important, as it has power of saving cost for the company. If a large number of customers are attended to at a short time.
7. Active listening skills: Every Customer Service Representative should be able to listen without customers repeating themselves all over again. Because, this wastes time and get the customer tired.
8. Computer skills.
9. Speech clarity skills
10. Establishing inter-personal relationships with customers.
