What is this from? Can you explain better?
<span>In writing a procedural document, you must address your audience correctly by asking yourself what type of writing style the readers best respond to so your research will be given value. Moreover, getting the attention of a reader is essential so a standard format of a document and use of simple words must be establish to convey the purpose of a procedural document. </span>
One
"if you're looking for an apartment"
I'm not 100% sure for 9, but 10 would be: "Whom", 11 would be "Wish", 12 is "wants"