Question

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Answer 1

Considering the above passage it is in present continuous tense pattern and passive voice form.

Explanation:

• Now, Bruk is feeling better in the afternoon. He talks to a customer. Many customers are waiting outside for their turn.
• Most of them are very exhausted as they were standing there for more than an hour. So, they are complaining about the delayed services of the organization.
• It seems that Bruk's organization is losing all the reputation that it gives so far.