the correct answer is C: The question asks which would NOT be helpful. All the others are useful tools in evaluating a speech however c is not, it doesnt pertain to the "situation" ( im taking this test right now and im on this question if i get it wrong i will come back and edit my answer)
Arbitrary- Based on a random choice.
I think it is D
Hope this help you!!
The answer for the second question is: for quotations within quotations. Hope I helped, and sorry for answering your other question wrong :(