The best answer for this question would be:
indirect characterization
indirect characterization means that the author revealed to the readers what the character is and how their personality is developed by showing it through speech, actions and the appearance, in the case of the excerpt it is the speech.
Answer:
have shown, impressed,will give,reminded,felt,has always been,sells,is teaching,is,can be,might have been,has empathy for Roger because she has had,were,hosted, enjoy,are