Question

Suppose that Matthew set up a system to measure the performance of his company. He investigates any process variations that cause him to miss his goals, and he tries to manage those variations so he eliminates defects. When Mr. Fisherman looks for process variations, he is measuring:

Answer 1

Answer:

nonfinancial ethical performance.

Explanation:

In the context of manufacturing, process variations refers to changes in a repeatable process that should yield the same results every time but has not done so this time. This being the case since it is dependent on human error and not finances it can be said that Mr. Fisherman is measuring nonfinancial ethical performance. In order to find what defect made him miss his goal.