B.) phone call
because when you call the angry customer you can talk to them and work it out. If you do the others it will be complicated and calling is more easier. In my opinion I will call.
The sentence that is an example of direct characterization is I noticed that he was fat and bald-headed, and had an expression of winning gentleness and simplicity upon his tranquil countenance.
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Direct characterization</em> refers to the way the narrator or other characters describe a character. This characterization is done through the use <em>adjectives </em>that reveal physical or personality traits. The character is described in a straightforward manner and, this helps the reader to have a better idea of the type of character they are going to read about in the story.
The answer is the first choice. Both verb tenses are in the past tense and agree with each other.
the inevitability of aging the characters. Lazarus and granny are both old Lazarus is quite aged.
Hope this helps
