Question

The first step in developing a knowledge management system is to:

Answer 1

If these are the choices:

A. empower employees to make their own decisions and accept the consequences.
B. obtain the necessary information system technologies.
C. recognize that perfect information is readily available in all organizations.
D. determine what knowledge is most important to the organization.

My answer is D.

The first step in developing a knowledge management system is to D. determine what knowledge is most important to the organization.

One can't find solution to a problem if the problem is not recognized and specified. Once you have identified what knowledge is more important to the organization, you will be able to focus your energies in finding ways to obtain said knowledge.