Answer:
Organising
Explanation:
Organising is defined is the process of sharing responsibility based on sections and departments. It is also establishment of relationship among between the people involved in a project so that efficiency is ensured.
In this scenario where Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he is performing organising function by allocating resources in the organisation.
Either using its low-cost edge to underprice competitors and attract price-sensitive buyers in large enough numbers to increase total profits or refraining from price cutting and using the low-cost advantage to earn a bigger profit margin