According to the scenario, the most appropriate answer is option (C) because an ERP system can be defined as a system that automates the business and makes the operations of the business easy to use.
An ERP system generally includes CRM, SCM, and CSS, while vendor relationship management (VRM) is not included in the ERP system.
While the other options are not correct because of the following reasons:
Option (A) is not correct because customer relationship management (CRM) is included in an ERP system to maintain the customer-related data.
Option (B) is not correct because supply chain management (SCM) is included in an ERP system to make a process in the chain of supply.
Option (D) is not correct because customer self-service (CSS) is included in an ERP system to give the customer some power to enquire or make a troubleshoot on their own.
Option C i.e., VRM Software is the correct answer.
Explanation:
Enterprise resource planning system do not contain Vendor relationship management (VRM) software because ERP is that software which is related to the management processes, not to the vendor relationship, so following are the main reasons behind that why ERP system do not include to the Vendor relationship management.
