Answer:
a)
when 
otherwise
b) 
Step-by-step explanation:
First of all we have a Poisson process with a mean equal to :
μ = λ =
(Two phone calls every 3 minutes)
Let's define the random variable X.
X : ''The waiting time until the first call that arrives after 10 a.m.''
a) The waiting time between successes of a Poisson process is modeled with a exponential distribution :
X ~ ε (λ) Where λ is the mean of the Poisson process
The exponential distribution follows the next probability density function :
I replace λ = a for the equation.

With

and

Otherwise
In this exercise λ= a =
⇒


Otherwise
That's incise a)
For b)
We must integrate between 2 and ∞ to obtain the probability or either use the cumulative probability function of the exponential

when 
and
when 
For this exercise

Therefore

