Question

Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n):______________

Answer 1

Answer: Team Leader

Explanation:

Team Leader  is the person who is responsible for providing instruction and guidance to the group members or team members. Instruction given by team leader is followed by all team members in the form of direction .This helps the team to work in particular direction to achieve desired goal for the team.

According to the question, Heather is the team leader of the cashier team.He performs his duty by giving instruction and direction to team and work in customer service improvement path.