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Sergeu [11.5K]
3 years ago
10

Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are res

ponsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n):______________
Social Studies
1 answer:
Basile [38]3 years ago
5 0

Answer: Team Leader

Explanation:

Team Leader  is the person who is responsible for providing instruction and guidance to the group members or team members. Instruction given by team leader is followed by all team members in the form of direction .This helps the team to work in particular direction to achieve desired goal for the team.

According to the question, Heather is the team leader of the cashier team.He performs his duty by giving instruction and direction to team and work in customer service improvement path.

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a. participant observation, diaries, and ethnographic interviews.                                      

Explanation:

Participant observation: The term participant observation is defined as a method of qualitative research in which the experimenter observes the participants or subjects involved in the research as well as the experiment actively engages or involved in their activities.

Ethnographic interview: The term ethnographic interview is defined as a method of qualitative research that involves one-on-one interviews and immersive observation.

Diaries: The diary research is a form of qualitative research method that involves collecting qualitative data of the participants' activities, behaviors, and experiences over a period.

In the question above, since Super and Harkness are studying a developmental niche that can not be calculated or is an empirical variable, so it would be better for them to use qualitative methods to study. Therefore, it includes participant observation, diaries, and ethnographic interviews.

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Trade and Restriction Act

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